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Job Title Dispatcher
Location Jacksonville, FL
Department Communications
FLSA Status Non-Exempt
Shifts hiring Full-time

Join the leading ambulance provider in North Florida and grow with a winning team.

Century Ambulance Service is the premier medical transport provider in North Florida delivering unparalleled patient care and customer service throughout the region. Our focus on compassionate, specialized care enables us to find the appropriate solution no matter the circumstances, and we take pride in our personal approach to healthcare.

Why work for Century?

  • 12 hour schedules (36/48-hour work week)
  • 401(k) with employer matching up to 4%
  • Life, Health, Dental, HSA
  • Paid time off (PTO)
  • Paid training
  • State of the art equipment

What you will do as a Dispatcher:

  • Responsible for answering and triaging incoming calls and directing them to the most appropriate resources
  • Prioritize calls according to urgency and importance
  • Enter data, transport requests and other significant information into various computer systems
  • Operate a PC and demonstrates ease of use with programs such as CAD
  • Operate multi-line phone system
  • Monitor the route and status of field units; sends field units to the appropriate location
  • Convey a high degree of familiarity with the company’s service area and medical facilities
  • Maintain compliance with all established company and customer policies and procedures 
  • Provides crew members with patient and transport information

What it takes to be successful in this role:

  • High school diploma or equivalent
  • General understanding of medical terminology and/or experience in a healthcare setting
  • Any combination of the following equivalent to two (2) years of experience:
    • EMS dispatcher or call center representative experience
    • Multi-line telephone experience
    • Direct customer service experience
  • Regular, reliable attendance
  • Excellent communication and listening skills; active listener
  • Ability to multi-task

Preferred Qualifications:

  • Dispatch experience in EMS (Emergency Medical Services)
  • EMT (Emergency Medical Technician) and/or EMD certification (Emergency Medical Dispatcher)
  • Field experience in EMS

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