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Job Title CCT/MIH Nurse Manager
Location Jacksonville, FL
Department Administration
FLSA Status Exempt
Shifts hiring Full-time

POSITION:                 CCT/MIH Nurse Program Manager

REPORTS TO:              General Manager

FLSA STATUS:         Exempt


Job Summary                                                

Under the general supervision of the General Manager, the Critical Care Mobile Integrated Healthcare (MIH) Nurse Program Manager will provide  the management necessary for the development of a high quality critical care transport team and MIH program. The Manager will work closely with the Operations and Communication Center management to ensure the safe and efficient operations of the program.  The CCT MIH RN Program Manager will work in close collaboration with the General Manager to oversee training & QA to support the CCT/MIH and overall clinical care program.


Essential Duties & Responsibilities:

  • Responsible for overall management of the CCT and MIH staff in identified regions.
  • Oversees QA program and provide audit information, trends and updated criteria/changes to the General Manager or other appropriate team members.
  • Serves as a clinical resource to staff on duty, providing overall leadership and direction of the CCT staff.
  • Responsible for maintaining CCT/MIH program inventory and supplies.
  • Ensure continuity of services while adhering to all laws, rules, regulations, policies and procedures as they pertain to the CCT/MIH
  • Responsible to HR and the General Manager for the preparation and investigation of Incident Reports (UO’s, Vehicle Accident Reports). Must be in an accurate and timely fashion; follow up with staff to educate and prevent reoccurring incidents. Address and resolve patient and family complaints as it relates to the program.
  • Responsible for overseeing staff assignments to prevent unnecessary overtime and ensure appropriate staffing levels based on demand analysis in coordination with Utilization. Manage appropriate staffing levels in conjunction with Scheduling and region operations managers.
  • Responsible for staff attendance and punctuality and providing discipline as appropriate.
  • Responsible for the development and implement a training schedule for the CCT/MIH program.
  • Partner with Human Resources on  CCT/MIH staff by determining strategic recruiting focus, selection criteria, hiring practices   and evaluate effectiveness of program staff.
  • Define nursing/paramedic/EMT practices by encouraging and supporting quality improvement efforts.
  • Responsible for maintaining credentialed staff by keeping abreast of advances and specialty opportunities in new and emerging medical services and technologies, oversee continuing education and skills check-off to maintain a highly skilled and trained staff to function at their highest level.
  • Coordinate staff meetings with the General Manager as needed to ensure tasks are completed and the needs of our customers, patients, employees, and the program are being met.
  • Maintain professional and technical knowledge by attending educational workshops through the review of professional publications and by benchmarking state-of-the-art practices.
  • Responsible for updating medical policy by continually consulting with staff.
  • Maintain a positive and cooperative working relationship with our partner hospitals as well as other specialty transport teams.
  • Continually reassess the needs of the CCT/MIH Program.
  • Responsible for monitoring the chart audits for CCT/MIH.
  • Utilizes appropriate data and statistical information to analyze trends and render recommendations pertinent to CCT/MIH effectiveness.
  • Manages all assigned equipment and instructional materials related to training, including all related course texts, reference and presentation materials, computer programs, mannequins, and other training props/supplies
  • Tracks and reports all training performed (PIP, Remedial, etc.)
  • Instructs courses such as:
  • Protocol Updates
  • In-Service Training
  • Coordinate and/or hold skills sessions: EMT skills verification, ALS and CCT lesser used skills classes as they pertain to the program
  • Responsible to HR and the General Manager to obtain guidance and counsel related to clinical and non-clinical performance issues.
  • Responsible to customers and community leaders to conduct external trainings and strengthen community bonds.
  • Promote team spirit and work collaboratively with others on the medical team.
  • Display professionalism, compassion and sound medical practice when dealing with challenging situations.
  • Must be able to instruct /teach subjects pertinent to the CCT environment.



Minimum Qualifications:

  • Must be currently licensed by the State of Florida of Registered Nurses with no violations or restrictions.
  • Three years of experience in a critical care environment (ER, ICU) in a large tertiary care facility that provides high acuity patients with a wide range of diagnoses.
  • Experience, education, or proven ability to function in a leadership capacity for a minimum of 1 year. Able to supervise, coordinate, educate and manage a CCT Team.  
  • Must be currently certificated in:
    • BLS
    • ACLS
    • PALS or PEPP
    • ITLS or PHTLS
  • Must be a “self-starter” and assertively take on challenging responsibilities and hold self ultimately accountable for results and performance.
  • Must have superb diagnostic and clinical skills and able to obtain an excellent history, perform an extensive physical and formulate a treatment plan while including the team members.
  • Has extensive knowledge of the uses, dosages and side effects of medications as they apply to different disease states, and able to assess clinically whether or not the medication is effective.
  • Must have excellent multi-tasking skills. Prioritize and perform a variety of concurrent tasks with minimal direction.
  • Must have excellent, in-depth knowledge of physiological functions and processes as they relate to issues of patient care.


Education Requirements:

The individual in this position must possess the following education requirements:

  • Bachelor’s degree, Master’s degree or equivalent.
  • CEN/CCRN certification.


Preferred Qualifications:

  • One year of experience in a critical care transport environment (air or ground).
  • Paramedic certification


Additional Requirements:

  • Must be able to successfully pass a background investigation and pre-employment medical examination, which includes drug and alcohol screening.
  • Must be available to work flexible shifts, including weekends, holidays and additional shifts as needed.
  • Able to rotate shift assignments as needed and/or required based on operational need.


Physical Requirements:

  • Lift 35 pounds in each hand to transport equipment from ambulance to location of patient
  • Ascend and descend stairways carrying 35 pounds in each hand to get to patient location to provide treatment
  • Lift (with assistance) a 75 to 150-pound oxygen cylinder into the ambulance
  • Conduct patient care tasks while stooping, kneeling, crouching, or crawling
  • Communicate verbally to patients, dispatchers, physicians, and coworkers in transmitting and gathering information
  • Hear information transmitted verbally by phone or radio
  • Adequate vision required to be able to read information from printed sources and computer screens, as well as color vision and fields of vision to perform job functions
  • Ability to drive
  • Hands to finger, feel and administer patient care duties, as well as heavy computer usage
  • Must have adequate hand and finger dexterity to grip and hold both large and small items
  • Must have adequate hand and arm strength to grip and lift heavy objects
  • Must be able to tolerate work in an outdoor environment (heat, cold, rain, etc.)


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